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Enterprise Loyalty Platform, Productized.

Enterprise loyalty, productized into a ready-to-launch SaaS platform.

Mozaic brings enterprise loyalty into one configurable platform—combining points, tiers, rewards, campaigns, digital wallets, customer engagement, branded applications and integrations. Launch, manage and scale powerful loyalty programs without building complex infrastructure from scratch.

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10+
Years Experience
13+
Retail Groups
175+
Retail Merchants
1200+
Stores
Cozy coffee shop interior with neon 'Coffee Always A Good Idea' sign
Customer scanning a loyalty QR code at a retail store counter
Customer scanning a loyalty QR code at a coffee shop counter
Customer scanning a loyalty QR code at a coffee shop counter
Fashion boutique interior with clothing displays and new collection table
Bright shopping mall interior with a tall tree and retail storefronts
Phone and device repair store interior with service counter
Jewelry store interior with glass display cases and necklaces
Bright shopping mall interior with a tall tree and retail storefronts
Cozy coffee shop interior with neon 'Coffee Always A Good Idea' sign

Trusted by Leading regional retail groups

Trusted by Leading regional brands

Why Mozaic

Launch enterprise loyalty programs without building from scratch.

Points, tiers, rewards engines, branded applications, customer engagement tools and partner integrations are delivered as configurable modules—reducing custom development, operational complexity and time to market.

How does Mozaic Do it?

One platform, every engine included

01

Shared, configurable core

One engine powers points, tiers, rewards, and every module beneath it.

02

No-code campaign launches

Your team ships campaigns directly, without waiting on an engineering backlog.

03

Built-in analytics

Visibility across the entire member lifecycle, from day one.

04

Configure once, run on autopilot

You configure it once and then there is autopilot — Mozaic keeps the program running without manual upkeep.

Programs go live in days and evolve through automation—without ongoing development or manual intervention.

Verticals

Loyalty solutions built for retail, F&B, malls and enterprise groups.

From single locations to multi-brand businesses and coalition programs, Mozaic adapts to how different industries earn, redeem and grow customer loyalty.

Retail Groups

Multi-branch retailers unifying every store under one loyalty core.

Fashion Shops

Apparel brands turning repeat try-ons into repeat purchases.

Restaurants & Cafes

Coffee houses and eateries rewarding every visit and order.

Service Providers

Salons, clinics, and specialists retaining clients between visits.

FMCG

Fast-moving consumer goods brands driving repeat purchase at scale.

Coalitions

Multiple brands sharing one points currency across a network.

Jewelry Shops

High-value purchases rewarded with tiers that build lasting trust.

Entertainment Centers

Family and gaming venues turning visits into memberships.

Hotels & Hospitality

Guest stays and amenities rewarded across every touchpoint.

Shopping Malls

Mall-wide points that reward spend across every tenant.

Health & Beauty

Clinics and salons building recurring care into loyalty.

The platform

Every loyalty module your program needs, pre-built.

Activate the modules your program needs today and expand as your strategy evolves—without rebuilding or re-platforming.

Integrated Partners

Connect your loyalty platform to POS, CRM, e-commerce and payments.

Pre-built connectors and APIs connect Mozaic with the systems enterprise teams already use to manage customers, transactions, payments and operations.

Beyond the platform

Services to get you live, and keep you running.

The platform is the foundation. Our team works alongside yours from first migration through ongoing optimization.

01

Implementation & migration

Mapping your current program onto Mozaic's engines and migrating member balances without disruption.

02

Integration & APIs

Connecting POS, e-commerce, and CRM systems through documented APIs and pre-built connectors.

03

Managed operations

Handing off day-to-day program administration so your team can focus on strategy, not tickets.

04

Ongoing optimization

Quarterly reviews of tier thresholds, reward economics, and engagement performance.

Success Stories

Programs that moved from blueprint to launch.

A few of the loyalty programs Mozaic has configured and launched with retailers, restaurant groups and coalitions in the region.

Coalition · Jordan

Taqdeer — Jordan's first coalition loyalty program

Taqdeer needed one rewards currency that customers could earn and spend across several independent merchants. Mozaic launched it on the Harmony Perks coalition engine, giving every partner a shared points wallet, centrally managed rules and a single customer view.

  • Jordan's first multi-merchant coalition, live on the Mozaic platform
  • One shared points wallet across all participating merchants
  • Partners onboarded through configuration, not custom development
Taqdeer loyalty app home screen showing points, tier and partner merchants
Restaurant group · Multi-brand

Ward Restaurant Group — five brands, one app

Ward Restaurant Group wanted its restaurant brands to feel like one ecosystem. Mozaic delivered a single branded app and loyalty program spanning all five brands, so guests earn and redeem wherever they dine.

  • 5 brands unified under one app and one loyalty program
  • Cross-brand earning and redemption for guests
  • One customer profile and one view of engagement for the group
Ward Restaurants app home screen showing tier, balance, savings and restaurant brands
Retail group · Saudi Arabia

Al Othaim Group — tiers and multi-brand rewards

For Al Othaim Group, Mozaic configured a tiered membership model that works across the group's brands, and built a full customer application around it. Members can browse stories that showcase offers and other updates, and a location service shows nearby branches. We recently delivered a new design update to refresh the user experience of the application, and introduced an Earn More section, a set of missions with things to do that help members earn more points.

  • Tier-based membership across multiple brands
  • Stories section showcasing offers and other updates
  • Location service showing nearby branches
  • Recent user-experience design update to the application
  • New Earn More section with missions to earn additional points
Al Othaim Group app home screen showing points balance, tier progress, stories and offers
Café brand · Jordan

EspressoLab — a complete app experience

For EspressoLab Jordan, Mozaic provided the full set of services in a single application, so customers have the best possible experience from the first order to the next reward. Customers can place orders directly from the app and top up their wallet whenever they need to, while earning loyalty points on every visit. Alongside ordering and top-ups, we delivered the complete loyalty toolkit: points, wallets, tiers, offers, rewards and more, all configured on Mozaic's modules and managed from one platform.

  • Ordering section built into the application
  • Top-up section for adding balance to the customer wallet
  • Loyalty points earned across customer visits
  • Tiers and offers that keep customers engaged
  • Rewards and more, all delivered in one application
EspressoLab app home screen showing tier, points, wallet, ordering, top up and branches

News

From our feed

Recent launches and partnerships

About Mozaic

Loyalty, reimagined — going beyond points since 2015.

Founded in 2015, Mozaic Loyalty Solutions empowers retail businesses with innovative, data-driven SaaS platforms that go beyond points.

  • Our rewards engine is designed to drive upselling, cross-selling, and personalized engagement across multiple channels, creating dynamic loyalty solutions for coalitions, groups, brands, malls, coffee houses, hotels, and service providers.
  • Our systems seamlessly integrate occasional, social, behavioral, advocacy, and transactional loyalty, enhancing customer retention and boosting engagement.
  • Our solutions provide businesses with actionable insights, driving growth and fostering deeper customer connections in today's competitive market.

Where we operate

JordanSaudi ArabiaEgyptKuwait

Headquartered in Amman, Jordan, Mozaic serves retail groups, brands and coalitions across the Middle East.

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